For in-app purchases, you may mail or drop off your return to our warehouse location.
Warehouse:
Nellie Mae Boutique
207 Frankfort Avenue
Sheffield, AL 35660
To start return click HERE.
*If you are local and doing a drop off return at our warehouse, place your item(s) in the dropbox located by the glass door. Pull the top of the silver hopper door and place your items in bin. Business hours are Monday-Friday 11AM - 4PM, although you may use the dropbox 24/7.
Do we offer refunds?
We do NOT offer cash/credit refunds. To make it easy, once we receive your return, we inspect it and issue an account credit to be used on your next purchase. Customer is responsible for all shipping costs, unless the item is defective. As long as the item is in original condition (unworn, no strong smells etc.), you will be issued an account credit. If you return an item purchased with Sezzle, we will issue you store credit. We do not return or cancel Sezzle orders. You will still be responsible for paying your Sezzle payments. Shoes must be returned in the original shoebox they came in, but the shoebox itself CANNOT be used as the shipping container. Please wrap or package it in a mailer/box to protect it from damage during the shipping process.
Once we receive your item(s), please allow 3-5 business days to process your account credit. When we have processed your return we will send a notification to the email address on file.
A one-time price adjustment will be granted on merchandise that has been reduced in price on website within 7 days of the date of purchase as shown on the original sales receipt.
Merchandise purchased between November 1 and December 25 will be accepted for returns through January 2 or 30 days after purchase whichever is later.
What is Redo?
When you opt-in for Redo at checkout, your return shipping label is included, allowing you to return any item(s) in your order for an exchange or store credit for FREE. If you decide not to buy Redo or if you prefer a full refund, you can still return your items, but you will be responsible for the cost of the return shipping label.
All returns are subject to the guidelines outlined in our Return Policy.
What items can be returned?
You can return any items purchased in the last 30 days that are unused, in original condition, and are not classified as FINAL SALE.
What items can't be returned?
You cannot return items that were purchased over 30 days ago, any sale items, grab bag items, damaged items not due to our error, or promotional items. ***IMPORTANT: Items classified as FINAL SALE cannot, under any circumstances, be returned. If a discount code 30% off or greater was used, items purchased may also be subject to FINAL SALE classification. FINAL SALE Shoes will be shipped without a box.
What if I received a damaged item?
Oops! We are so sorry. Shoot us an email at cs@nelliemaeboutique.com and include a photograph and description of the damages.
