Return Eligibility
Returns are accepted only if Free & Easy Returns was purchased at checkout. This includes a free return label and cash refund on ALL eligible items (including final sale.)
If your order is eligible:
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Returns must be initiated within 30 days of delivery.
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Orders without Free & Easy Returns will be accepted, however at your own expense. If you are local, you may drop off your return at our warehouse. Refunds will be issued in the form of account credit. Final sale items will not be accepted.
To start return click HERE.
If you are doing a drop off return at our warehouse, place your item(s) in the dropbox located by the glass door. Pull the top of the silver hopper door and place your items in bin. Business hours are Monday-Friday 11AM - 4PM, although you may use the dropbox 24/7.
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Warehouse:
Nellie Mae Boutique
207 Frankfort Avenue
Sheffield, AL 35660
Return Condition Requirements
All returns are inspected. Items will be denied if they show:
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Perfume or smoke odor
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Pet hair or visible blemishes
- Signs of wear
What Can't Be Returned?
The following are FINAL SALE and not eligible for return:
- Beauty and personal care items
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Swimwear
Return Processing Time
Returns will be processed once received by our team! Please expect a 2-3 business day delay once your return has been accepted to our warehouse!
What if I received a damaged item?
Oops! We are so sorry. Shoot us an email at cs@nelliemaeboutique.com and include a photograph and description of the damages.
Please keep your tracking info just in case! Thanks so much for shopping with us — we’re so grateful for you 💕
